Your shopping experience at Panda Hanfu means a lot to us, however returns and refunds will be reviewed case by case.

If you are not satisfied with your purchase, please contact us with the subject line "Returning Order #__" within 7 days when you get your package.

To be eligible for returns and refunds, the item must be in its original packaging and in the same condition as it was received.

Please attach photos of the item in its packaging along with your order number. Optionally, notes about what was wrong with the product.

Customers are responsible for the return label fee from your residence to our warehouse.

Customers are also responsible for the original overseas shipping cost and original warehouse handling fees which will be included in the return label fee.

Refunds take 3-5 business days to process and will return to the original payment form used.

No return, refunds, or exchanges for clearance items.

Please reach out to us for returns, refunds, and exchanges at pandahanfu@outlook.com.